The Pro’s Closet Reviews
The Pro’s Closet has an overall rating of 1.6 based on 55 reviews. Customer feedback on The Pro’s Closet is mixed: The Pro’s Closet reviewers highlight positive aspects like wide selection of quality bikes, excellent customer service, detailed product descriptions and photos, reliable shipping and delivery, which strongly appeal to cycling enthusiasts, budget-conscious buyers, environmentally conscious consumers, individuals seeking high-quality used bikes. However, The Pro’s Closet is often criticized for its higher prices compared to local shops, occasional stock availability issues, limited warranty options, shipping delays during peak seasons.
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All The Pro’s Closet Reviews (55)
William.garcia
June 01, 2026
"Order processing was painfully slow"
I placed my order while I was sitting at home on a Sunday night, thinking it would at least start moving within a reasonable amount of time, but it just sat there in processing forever. I kept checking the updates here and there, like during lunch and before bed, and nothing really changed. Maybe they were backed up or dealing with a busy week, but there was no clear timeline or explanation, which made it frustrating. Not the best first experience, and I don’t think I’d order from them again
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charles_Skinner95
May 26, 2026
"Condition was a bit rougher than expected"
The bike arrived safely, but it was definitely in rougher shape than the listing made it seem. Not a total disaster, but I do wish the condition rating had been a little more accurate
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almadetamore3454
May 17, 2026
"I felt like the prices were way..."
I felt like the prices were way too high for used gear. I was expecting a decent deal, but it just felt like I was overpaying. To make it worse, the stuff kind of works when it wants to, so it’s hard to feel good about the purchase.
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gordon1986
May 08, 2026
"Return process was way too complicated"
I didn’t think returning my order would be such a whole thing, but it ended up being way more annoying than expected. The instructions weren’t very clear, and I kept clicking around trying to figure out what I was supposed to do next. Like, why is this so complicated?
For a site selling expensive bike gear, I really thought the return process would be smooth and straightforward. Instead it felt slow, confusing, and more of a hassle than it needed to be. Definitely not a great experience...
For a site selling expensive bike gear, I really thought the return process would be smooth and straightforward. Instead it felt slow, confusing, and more of a hassle than it needed to be. Definitely not a great experience...
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mildredshaffer4066
May 04, 2026
"Tracking seemed off"
The tracking said my package was delivered, but I didn’t actually get it until two days later. I’m not really sure what happened there, but it was frustrating.
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EverettHallam_91
April 26, 2026
"Bike arrived dirty, and the standards kept shifting"
When my bike showed up, it had dust on it, greasy fingerprints, and grime around the drivetrain. Not exactly what I expected after paying this much. What made it more frustrating was that it felt like the goalposts kept moving, first I was told it was normal from shipping, then it was more like I should’ve expected to clean it up myself. I get that bikes aren’t always spotless, but this was a disappointing first impression.
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hello_julie111
April 10, 2026
"Prices felt way too high"
I was checking out a bike here, but then I found the exact same one cheaper somewhere else. It kinda felt unfair, like I wasnt getting a good deal.
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bonita-Aguilar
April 10, 2026
"Looks good, but the tune was off"
The bike showed up looking great, but the tune definitely wasn’t dialed in. On my first ride the gears were skipping and the brakes were rubbing a little, which was frustrating after spending that much. I ended up taking it to my local shop to get it sorted out. Also, the constant reminder messages were way too aggressive and got annoying fast
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carlie2000
April 07, 2026
"Maybe I expected too much?"
I thought selling here would be straightforward, but it ended up being more of a hassle than I expected. Maybe I just didn’t understand the process as well as I should have, but some of the steps felt confusing and I found myself waiting around for answers. It wasn’t a terrible experience, just not as easy as I thought it would be
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pamela-Anderson
March 30, 2026
"Frame was a bit more beat up than I expected"
The frame showed up with a few dents that weren’t mentioned in the description. Not the end of the world, but definitely rougher than I was expecting 😕
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alphonse_Mccracken05
March 29, 2026
"Not a lot to choose from"
So... I was hoping to browse a decent selection of used bikes, but the inventory felt picked over. A lot of the sizes and models I was interested in were already gone, which was a bit disappointing
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davidjones4062
March 23, 2026
"Shipping felt expensive"
I found what seemed like a decent deal on the part I needed, but once the shipping was added, it kind of stopped feeling worth it. The site itself was easy enough to use, so I don’t really have complaints there. I’m not saying I’d never order again, but I’m sure I’d only come back if the shipping cost was lower
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SIMMONS
March 21, 2026
"Bike showed up wrecked, and the 'help squad' was useless"
The bike arrived damaged and missing parts, which was already frustrating enough. Then I reached out for help and got basically nothing useful back from the so-called support geniuses. Just a whole lot of runaround and zero actual solutions...
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hello_katherine409
March 17, 2026
"Bike wasn't as described"
I was disappointed with the bike when it arrived. The listing made it sound like it was in great shape, but there were way more scratches and worn parts than the photos showed, and the brakes definitely needed work. What made it more frustrating was that there was basically no human contact through the whole process, so it felt like there was nobody to actually talk to about it. Overall, the description just didn’t feel honest
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hello_oscar195
March 14, 2026
"Got fixed in the end"
Support did get the issue sorted out eventually, so that was good. It just took a lot more back and forth than I expected—like, a lot more back and forth. But in the end, it was fixed
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chad-Wiseman
March 04, 2026
"I bought a used bike part because the..."
I bought a used bike part because the photos made it look clean, with just a few tiny marks that didn’t seem like a big deal.
When it showed up, though, there were scratches and wear that I definitely didn’t notice in the listing. It kinda felt like the photos were taken from angles that avoided showing the rougher spots.
Customer service was okay, nothing terrible, but I probably wouldn’t have bought it if the pictures had been more upfront. Frustrating for a site selling used gear
When it showed up, though, there were scratches and wear that I definitely didn’t notice in the listing. It kinda felt like the photos were taken from angles that avoided showing the rougher spots.
Customer service was okay, nothing terrible, but I probably wouldn’t have bought it if the pictures had been more upfront. Frustrating for a site selling used gear
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marcella_Hildebrant00
February 19, 2026
"Warranty didn’t help when I needed it"
I bought from The Pro’s Closet mostly because I figured the warranty would give me a little peace of mind. When something actually went wrong, though, it felt like every part of my situation somehow landed in the “not covered” category. I still remember sitting at my kitchen table reading the fine print while my dog kept barking at a single sock on the floor, which about matched the mood.
Customer service did respond, and they were polite enough, but it didn’t really solve anything. In the end I felt stuck dealing with the issue myself and spending more money than I expected. Maybe I should’ve studied every detail beforehand, but the warranty just didn’t end up being useful for me.
Customer service did respond, and they were polite enough, but it didn’t really solve anything. In the end I felt stuck dealing with the issue myself and spending more money than I expected. Maybe I should’ve studied every detail beforehand, but the warranty just didn’t end up being useful for me.
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Curtis_young77
February 16, 2026
"Seems legit, just not perfecct"
The bike was real and looked like the photos, so that part was solid. Only thing is support took a bit longer than I expected to get back to me. Not a huge deal, but kinda annoyingg.
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Wesley_dowdy00
February 08, 2026
"Why did the refund take so long?!"
The refund took way longer than I expected. I kept checking and thinking, how is it still not processed yet?!
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dante_Brown00
February 02, 2026
"Parts were way more worn than described?!"
I was surprised when these showed up. The brake pads were basically shot, which looked nothing like the photos in the listing?! Definitely not the condition I was expecting.
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